Returns & Exchanges

At BASED, we stand behind the quality of our beauty products and offer a 30-day window for returns or exchanges on items in their original, unopened condition. Your satisfaction is our priority, and we aim to make the resolution process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack the unused products in their original packaging to ensure they are protected from damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing