Frequently Asked Questions

Everything you need to know about BASED beauty and your orders.

What makes BASED beauty products different?

We focus on high-performance, clean ingredients that are ethically sourced. Our formulas are designed to be 'based' in science and nature, ensuring effectiveness without harsh chemicals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, even if it has been lightly used.

Are your products cruelty-free and vegan?

Yes, all BASED products are 100% cruelty-free and vegan. We never test on animals and do not use any animal-derived ingredients in our formulations.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.